ISO 9001 : 2015
Quality Management
ISO 9001 sets out the criteria for a quality management system and is the only standard in
the family that can be certified to (although this is not a requirement). It can be used by any
organization, large or small, regardless of its field of activity. In fact, there are over one million
companies and organizations in over 170 countries certified to ISO 9001.
This standard is based on a number of quality management principles including a strong
customer focus, the motivation and implication of top management, the process approach and
continual improvement. These principles are explained in more detail in ISO’s quality management
principles. Using ISO 9001 helps ensure that customers get consistent, good-quality products and
services, which in turn brings many business benefits.