ISO 9001 : 2015

          ISO 9001 sets out the criteria for a quality management system and is the only standard in

the family that can be certified to (although this is not a requirement). It can be used by any

organization, large or small, regardless of its field of activity. In fact, there are over one million

companies and organizations in over 170 countries certified to ISO 9001.

          This standard is based on a number of quality management principles including a strong

customer focus, the motivation and implication of top management, the process approach and

continual improvement. These principles are explained in more detail in ISO’s quality management

principles. Using ISO 9001 helps ensure that customers get consistent, good-quality products and

services, which in turn brings many business benefits.